These Terms & Conditions govern purchases and subscriptions made through The Coffee Collective’s webshop. By placing an order, you agree to the following terms.

All purchases are made with The Coffee Collective A/S, CVR.nr. 30706595.

Changes to the terms and conditions are made unilaterally by The Coffee Collective and without notice. The current terms and conditions will always be found here on our website.

Product Documentation

All documentation and descriptions of each product and service will be available on this website.

All our coffee is purchased, processed, and sold only as whole beans.

Payment

Payment via the webshop is possible with Visa/Dankort, VISA, Mastercard, Maestro, American Express, UnionPay, Apple Pay, Google Pay, MobilePay. The amount will be withdrawn from your account at the time of shipment. 

For subscriptions, the amount is withdrawn, according to the chosen shipment frequency, on Monday prior to shipment the following Thursday. 

The Coffee Collective reserves the right to cancel orders without subject to notice on account of typos, technical errors, changes in VAT and taxes, sold out items or force majeure.

VAT

The listed prices on the website are in DKK. All prices are including VAT. If you are shipping to a different country than your location, the VAT rate will be recalculated during the check-out process.

Delivery

We ship with PostNord (the Danish Postal Service), Deutsche Post and DSV Xpress. DSV Xpress uses the following sub-contractors: FedEx, DHL, TNT and GLS.

 

Country of delivery

Once the chosen products or subscriptions have been added to the cart, shipping information including country of delivery must be added during the checkout process. This can be found in the dropdown list which includes all the countries we ship to. 
If the specific country you are looking for is not listed, we do not currently ship to that location. 
If you cannot find your country on our list, send us an e-mail at webshop@coffeecollective.dk, and we will look into the possibilities of adding the country to the shipping list in the future or look for other alternative opportunities for you to buy our coffee from one of our wholesale partners. 

 

Delivery time

Delivery times vary depending on the destination and chosen delivery method. Our estimated delivery time can vary and may be influenced by other external conditions that we cannot control. We do therefore not guarantee the exact delivery times.
If you experience any delays where the delivery has exceeded the estimated delivery time, contact us at webshop@coffeecollective.dk or your local post office who will be able to provide an update on any delays etc.

Shipping

We ship orders all weekdays.
Our coffee is roasted within 8 days before dispatch, and we always strive to send as freshly roasted coffee as possible.

Tracking

Once your order has been shipped, a shipping confirmation including the tracking number and link will be sent to the email address provided on the order.

Risk

The risk for the product passes to you as a customer when it is in your possession, cf. §73 of the Danish Købelov. The transfer of risk is thereby no longer our responsibility.

International Shipping: Customs, Duties & Taxes

Shipping rates cover shipping costs only. We do not take responsibility for any import duties, taxes, or additional charges that may apply once your order has been dispatched. These fees are assessed by the destination country and are the responsibility of the recipient. Customers should be aware of this possibility before placing an order and are encouraged to contact their local customs office for more information.

If a shipment is refused due to unpaid duties or taxes, we will not be able to refund the order.

 

Return Policy

Food items (coffee) and courses are non-refundable under Danish law. All other products (merch, equipment etc.) can be returned 14 days after delivery if they are still in their original packaging.

As a customer, you must notify us that you want to return an item, which must occur within 14 days after the actual delivery has taken place. The package must then be returned to Coffee Collective within the same time frame of 14 days after the delivery.

Refund

Coffee Collective will refund a purchase if the 14-day notification before the delivery date is complied with by the customer and if the product has successfully been returned to us, the proof shipment has been documented and verified, and the condition of the product meets the stated refund criteria.
For a full refund, the products must be intact, unopened, and in original packaging. If the product does not live up to these conditions, we’ll maximum offer a partial refund. 

Return address

Items cannot be returned in our physical shops but must be shipped to:

Coffee Collective Webshop
Godthåbsvej 34B
DK2000 Frederiksberg

Return fee

You, as a customer, are responsible for all expenses in conjunction with a potential return.

Return or Non-pickup of Coffee Orders

If you order coffee from our website, but do not pick up your package at the agreed place of delivery or within the timeframe provided by the carrier you do not have a right to a refund. 

Coffee is categorized as being a food product, and the provisions of the Danish Fødevarelov apply. You do not have the opportunity to cancel the purchase if the coffee has been shipped from our roastery.

 

Reclaiming returned items

We give our customers the opportunity to maintain their purchase after the package has been returned to our address. If a package is returned to our company, it will be stored within a reasonable time, which in this case is 14 days after we have received the return package in our warehouse. 

If the returned package is to be shipped again the customer will have to pay for the additional shipping fee through a payment link provided by us. 

Please contact webshop@coffeecollective.dk if your order has been returned to us and you wish for us to resend it.  

 

Return or Non-pickup of Equipment Orders

We are entitled to receive clarification from the customer about what is to happen to the package, in accordance with the request for retention or cancellation of the purchase, within a reasonable time, if a package is returned to us. 

 

Regret of purchase

As a company, we are only obliged to repay the purchase price to our customers if you as a customer have explicitly informed us that you have regretted the purchase and want a refund. This must be stated within a reasonable time.

 

Retain the purchase

If a package is returned to our company, then we are only obliged to store it within what can be considered reasonable time.

 

Costs

It is you as the customer who has the financial responsibility if the package is returned to us due to the cancellation of the purchase. We will therefore be entitled to deduct the amount for return shipping before refunding the purchase price.

In the event of damaged or faulty products

If you receive a damaged or defective item, please contact us at webshop@coffeecollective.dk within 7 days of delivery. We will arrange a replacement or full refund, depending on the situation.

Subscription Terms

The Coffee Collective has 2 subscription types: the curated subscription (‘Collective Subscription') and the single product subscription. These are divided into 4-week intervals and 2-week intervals.

4 week subscription frequency

There are 2 shipments of the 4-week subscription per 4-week interval (i.e. weeks 2 and 4). We allocate you to the closest shipment date, depending on when you sign up. The payment is processed on the Monday of the week of shipping. The subscriptions are packed and shipped on the Thursday of the week of shipping.

2 week subscription frequency 

We allocate you to the closest shipment date, depending on when you sign up. The payment is processed on the Monday of the week of shipping. The subscriptions are packed and shipped on the Thursday of the week of shipping.

 

Collective Subscription

Our Collective subscriptions consist of unique specialty coffees from exclusive micro-lots, which are specially selected by our coffee roasters. 

The customer can choose the quantity (2, 3 or 4 bags) and frequency (every 2 or 4 weeks) of the subscription shipments. The price of the subscription depends on the quantity and frequency that the customer selects. 

We change the coffees featured in the Collective subscription, every 4 weeks. During each 4-week period, we share 2 new coffees. 

There are shipments of the Collective subscription every other week. 

Single product subscription (e.g. Espresso Blend or Kieni) 

This subscription provides you with regular shipments of one particular coffee of your choice (e.g. Espresso Blend). We offer this option with select coffees.

The price of the subscription depends on the coffee, quantity and frequency that the customer selects. 

The customer can choose the quantity (2, 3 or 4 bags) and frequency (every 2 or 4 weeks) of the subscription shipments. The price of the subscription depends on the quantity and frequency that the customer selects. 

There are shipments of the Collective subscription every other week.

Please note

Our range of coffees depends on the season and the yield of the harvest with the farmers. When the coffee you have selected in the “You Decide” subscription has reached the final stage of its harvest, you will be notified via email, and the subscription will be terminated automatically. 

You can subsequently choose a new coffee to subscribe to instead.

General Subscription Information

Your signup for a subscription will be valid once your payment has been approved and processed. 

If the payment is canceled or denied, you will be contacted via email.

You can manage your email and shipping address and can also find invoices on your account page.

If you cancel before your first shipment is sent, the payment will be refunded in full.

We reserve the right to adjust subscription prices. In such cases, you will be notified by email at least 14 days before the new price takes effect.

Your responsibility

It is your responsibility as a customer that all email, billing, and shipping addresses are correct. It is also your responsibility to ensure all payments are made by the due date. 

How can I update my credit card details?

You can update your credit card details in your account page. 

Pausing your subscription

Are you going on a holiday, or would you just like to take a break? Pause your subscription by clicking ‘Account’ (top right corner) and log in with your email and chosen password. 

When you decide to continue your subscription, you simply log back into your account and resume your subscription. 

Termination of the subscription

Subscriptions will continue until canceled. You can cancel your subscription by logging into your account page or contacting us at webshop@coffeecollective.dk.

You are free to cancel your subscription at any time. If you cancel your subscription after having received an invoice for a shipment, please get in touch if you want us to cancel this shipment as well.

 

Shipping

For international subscribers, the subscriptions are shipped as letters by regular mail without tracking and delivery by the recipient country's postal service. 

For Danish subscribers, the subscriptions are shipped as parcels with tracking.

Course terms

After purchasing a course, you will receive an order confirmation via email. You don’t need to do anything else after that, except attend the course. 

Course refund

Purchase of tickets for courses and events is not refundable according to the Danish Forbrugeraftalelov, cf. § 18, stk. 2, nr. 12. You are responsible for dealing with your ticket if you are unable to attend, after purchasing a ticket. 

Course cancelation

We reserve at any time, the right to cancel a course or event, with less than 3 participants. Participants who have a ticket for a course that is cancelled will be notified. We use the contact information provided when purchasing the ticket, to inform you about a potential cancellation. 

You can move your ticket to a new date, or have your ticket refunded by us. 

 

Purpose of the courses

Our courses are for home enthusiasts and not directed towards professional baristas. If you would like a course for professionals or an event for a company, please contact us at events@coffeecollective.dk.

 

 

Jurisdiction

Any dispute or claim arising from the contract between The Coffee Collective A/S and the costumer (including non-contractual disputes or claims) shall be governed by and construed in accordance with Danish law. Any suits, actions or proceedings that may be instituted shall be instituted exclusively before the competent courts of Denmark.

Information on Complaints

If you want to submit a complaint about a product or service bought from us, the complaint can be submitted to:

Center for Klageløsning i Konkurrence- og Forbrugerstyrelsen
Carl Jacobsens Vej 35
DK2500 Valby

You can submit a complaint via www.forbrug.dk.

If you are resident in another EU country than Denmark, you can complain to the European Commission’s online complaint portal here – http://ec.europa.eu/odr

If you submit a complaint, you must convey our mail address (mail@coffeecollective.dk) to the center for Klageløsning i Konkurrence- og Forbrugerstyrelsen. 

Personal Data

You can read how The Coffee Collective handles your personal data in our privacy policy here.

 

Additional Terms for Business Customers (B2B)

The following terms apply in addition to the general Terms & Conditions above when purchases are made through The Coffee Collective's Wholesale Webshop (B2B). These clauses are only applicable to registered wholesale account holders.

1. Account and Eligibility

• B2B purchases require a registered Wholesale account approved by The Coffee Collective.
• Businesses are responsible for keeping all account, billing, and delivery information accurate and updated at all times.
• You are liable for any consequences of delayed or failed deliveries resulting from incorrect account details.

2. Ordering and Contract Formation

• An order confirmation email is sent after placing an order but does not constitute a binding agreement.
• A binding agreement is formed only upon the dispatch confirmation.
• The agreement applies solely to the items listed in the dispatch confirmation.
• The Coffee Collective may cancel or reject an order without notice, particularly in cases of pricing errors, technical faults, stock issues, or force majeure.

3. Payment

• Accepted payment methods: Dankort, Visa/Dankort, VISA, Mastercard, Maestro.
• All payments are processed securely via Quickpay.
• Charges are made at the time of dispatch, unless post-invoicing terms are agreed in writing beforehand.

4. Shipping and Delivery

• Delivery is handled through PostNord (DK only) and DSV (national and international).
• DSV may subcontract delivery to FedEx, DHL, TNT, or GLS.
• Estimated delivery times vary by region and shipping method and are not guaranteed.
• Risk passes to the buyer upon handover to the courier.
• Tracked shipping options are recommended for all wholesale orders.

5. Returns, Refunds & Retained Packages

• Coffee and course purchases are non-refundable under Danish law.
• Other goods (e.g., brewing equipment, merch) may be returned within 14 days if:
  • Items are unopened, unused, and in original packaging.
• Returns must be shipped to:

Coffee Collective Wholesale  
Godthåbsvej 34B  
2000 Frederiksberg  
Denmark

• Return shipping costs are borne by the customer.
• Returned parcels are stored for up to 14 days. Re-shipping is possible upon payment of a new shipping fee via payment link.
• If no instructions are received within 14 days of return, the order may be considered canceled.

6. Limitation of Liability

• The Coffee Collective is not liable for any indirect, incidental, or consequential damages including, but not limited to, loss of profit, business interruption, or data loss.

7. Force Majeure

• We are not liable for delays or failures due to circumstances beyond our control, such as natural disasters, pandemics, strikes, or transportation disruptions.

8. Data Processing and GDPR (B2B)
When placing an order, the following personal and business data may be collected:

• Name, email, phone number
• Business name, delivery address
• Order contents
• IP address

This data is used for order fulfillment, legal compliance, and fraud prevention.
Third-party services that may process data on our behalf:

• Delivery: PostNord, DSV, and subcontractors (FedEx, DHL, TNT, GLS)
• E-commerce: Shopify
• Accounting: Business Central
• Payments: Quickpay
• Compliance: FDA (for US shipments)
• CRM & Communication: Trello, Klaviyo, and others

Data is stored for 5 years in accordance with Danish accounting rules.

You can request access, correction, or deletion of your data by contacting wholesale@coffeecollective.dk.