Cart
Terms & Conditions
30.11.2008Annalisa Mason

The following terms and conditions apply to Coffee Collective webshop.

Product documentation

You can find documentation and descriptions of each product on this website.

All coffees are sold as whole beans only. Bags are flushed with nitrogen to preserve freshness.

Delivery

We ship with PostNord (the Danish Postal Service), Deutsche Post and DSV. DSV uses the following sub-contractors: FedEx, DHL, TNT and GLS.

Delivery times vary depending on end location and chosen delivery method. We do not guarantee delivery times.

We send out every weekday and the coffee is roasted within 8 days before shipping – and we always aim to send the freshest coffee possible.

Risk

The risk for the product transfers to you as a customer when the package is handed over to the freight company. Therefore, we recommend you to use tracking that is offered with our freight services.

Return of products

Food items (coffee) and courses are non-refundable under Danish law. All other products can be returned until 14 days after delivery.

For a full refund, the products must be intact, unopened and in original packaging. If the product has been used, we’ll give you a partial refund. The customer is responsible for all expenses in conjunction with the return.

The customer needs to give notice of their wish to return an item within 14 days of delivery. The package must then be returned to Coffee Collective within 14 days. Coffee Collective will refund the purchase to the customer within 14 days after notification if the products have been returned and proof of shipment has been documented and verified.

Items cannot be returned in our physical shops but must be sent to:
Coffee Collective Webshop
Godthåsbvej 34 B
DK2000 Frederiksberg

Payment

Payment through the webshop is possible with Dankort, Visa/Dankort, VISA, Mastercard, Maestro, American Express, Discover and JCB. The amount will be withdrawn at the time of shipment, except for subscriptions where the amount is withdrawn the last day of each month.

Coffee Collective reserves the right to cancel orders without subject to notice on account of typos, technical errors, changes in VAT and taxes, sold out items or force majeure.

Terms specifically for subscriptions

We have 2 subscription types: the curated subscription ('We surprise you') and the single origin subscription ('You decide'). These are divided into 4-week intervals and 2-week intervals.

Curated Subscriptions

The 4-week curated subscriptions are shipped in 4-week intervals. There are 2 shipments of the 4-week curated subscription per 4-week interval (i.e. week 1 and 3). We allocate you to the closest shipment date, depending on when you sign up. The payment is processed on the Monday of the week of shipping. The subscriptions are packed and shipped on the Thursday of the week of shipping.

The 2-week curated subscriptions are shipped in 2-week intervals (i.e. week 1 and 3). We allocate you to the closest shipment date, depending on when you sign up. The payment is processed on the Monday of the week of shipping. The subscriptions are packed and shipped on the Thursday of the week of shipping.

Single Origin Subscription

The 4-week single origin subscriptions are shipped in 4-week intervals. There are 2 shipments of the 4-week curated subscription per 4-week interval (i.e. week 2 and 4). We allocate you to the closest shipment date, depending on when you sign up. The payment is processed on the Monday of the week of shipping. The subscriptions are packed and shipped on the Thursday of the week of shipping.

The 2-week single origin subscriptions are shipped in 2-week intervals (i.e. week 2 and 4). We allocate you to the closest shipment date, depending on when you sign up. The payment is processed on the Monday of the week of shipping. The subscriptions are packed and shipped on the Thursday of the week of shipping.

Please note: We source coffees seasonally. When the harvest you chose in the single origin subscription is out of stock, your subscription is automatically cancelled. In the event of this, we will notify you by email. 

General Subscription Information

You will be placed on the subscription list if your payment has been processed. If payment is cancelled or denied we will contact you directly via email.

You can manage your email and shipping address and can also find invoices on your account page.

It is your responsibility as a customer that all email, billing and shipping addresses are correct. It is also your responsibility to ensure all payments are made by the due date.

If you change credit card, it is your own responsibility to update your card details. 

Subscriptions will continue until cancelled. You can cancel your subscription by logging into your account page or contacting us on webshop@coffeecollective.dk.

For international subscribers, the subscriptions are sent as letters by regular mail and delivery by the recipient country postal service. For international subscriptions, we offer an additional tracking option for select countries. 

For Danish subscribers, we are sending as parcels with tracking.

Terms specifically for courses

After buying a course you will receive an order confirmation via email. You don’t need to do anything else after that except attend the course. Our courses are strictly for amateurs and home enthusiasts. If you would like a course for professionals or an event for a company, please get in touch with us via webshop@coffeecollective.dk.

Purchases of tickets for courses and events are not refundable under Danish law ( § 17 stk. 2 jf. § 9 stk. 2 nr. 2a). We reserve the right to cancel a course or event in case of less than 3 participants.

Information on complaints

If you want to submit a complaint about a product or service bought from us, the complaint can be submitted to:

Center for Klageløsning i Konkurrence- og Forbrugerstyrelsen
Carl Jacobsens Vej 35, 2500 Valby

You can submit a complaint via www.forbrug.dk.

If you submit a complaint you must convey our mail address (mail@coffeecollective.dk) to the centre.

Subscription

Would you like to get our different coffees delivered directly to your doorstep? We've got you covered.

2 week subscription from:205 DKK / 2 weeks
4 week subscription from:300 DKK / 4 weeks
Address

Godthåbsvej 34B
2000 Frederiksberg

Contact

mail@coffeecollective.dk
+45 60 15 15 25

Language

English
Danish

Currency

USD
DKK