Subscription FAQ

We’ve answered some frequently asked questions about our subscriptions. Feel free to contact us at webshop@coffeecollective.dk if you have any other questions.

Do you ship to all countries and what’s the delivery time?
Yes, we ship worldwide. The delivery time depends on your location. It can be anything from 2 – 15 working days. We’re flushing our bags with nitrogen to preserve freshness of the beans.

When is my subscription being shipped?
Our monthly subscriptions are always shipped on first Thursday of each month. For our 14-Day subscription: If you sign up latest Monday we’ll send to you Thursday the same week.

What’s the difference between the monthly subscription and the 14-day subscription?
The main difference (apart from the frequency) is that the 14-day subscriptions contain coffee from our regular Direct Trade coffee whereas the monthly sometimes contain special roast or experiments by our roast master. The monthly subscription also contains a letter about the farmers and coffees.

What is Direct Trade Coffee?
When you see the Direct Trade logo on our coffee bags, you’ll know that the following two criteria have been met: 1. The producer is paid at least 25% more than the Fair Trade price. 2. We visit the producer every year. Read more about Direct Trade.

Why is there no tracking on international subscriptions?
To keep the delivery costs down to a minimum which is why we can offer free shipping. Our subscription in Denmark do have full tracking.

How do I update my credit card?
Please login to your account and cancel your existing subscription. Then place a new order for a subscription with your new card.

Can I pause my subscription?
If you wish to pause please just cancel your subscription, and create a new order when you’re ready to resume.

How/when can I cancel?
You may cancel anytime you wish from your account.  We’re capturing the monthly payment the last day of the month, so cancel before that date if you do not want the next month’s subscription.

Which subscriptions are available?
We have 4 subscription products:
Monthly Subscription, World Wide (for worldwide delivery)
14-Day Subscription, World Wide (for worldwide delivery)
Monthly Subscription, Denmark (for delivery in Denmark)
14-Day Subscription, Denmark (for delivery in Denmark)

 

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