The following sales and delivery conditions apply to all products sold from The Coffee Collective webshop.
You can find documentation and descriptions of each product on this website.
All coffees are sold whole bean only. Bags are nitrogen flushed to preserve freshness.
We ship with PostNord (the Danish Postal Service), Deutsche Post and DSV. DSV are using these sub contractors: FedEx, DHL, TNT and GLS.
Delivery times vary depending on end location and chosen delivery method.
We send out every weekday and the coffee is roasted within 8 days before shipping – and of course we always aim to send the freshest coffee possible.
The risk for the product transfers to you as a customer when the package is handed over to the freight company. Therefore, we recommend you to use tracking that is offered with our freight services.
Return of products
Food items (coffee) and courses are non-refundable under Danish law. All other products can be returned until 14 days after delivery. Christmas: For orders placed between November 27th and December 24, products can be returned until 7th of January.
For a full refund, the products must be intact, unopened and in original packaging. If the product has been used, we’ll give you a partial refund. The customer is responsible for all expenses in conjunction with the return.
The customer needs to give notice of wish to return an item within 14 days of delivery. The package must then be returned to The Coffee Collective within 14 days. The Coffee Collective will refund the purchase to the customer within 14 days after notice if the products have been returned and proof of shipment has been documented and verified.
Items cannot be returned in our physical shops, but must be sent to:
The Coffee Collective Webshop
Godthåsbvej 34 B
Payment through the webshop is possible with Dankort, Visa/Dankort, eDankort, Eurocard, VISA, VISA Electron, Mastercard and MobilePay. The amount will be withdrawn at the time of shipment, except for subscriptions where the amount is withdrawn the last day of each month.
The Coffee Collective reserve the right to cancel orders without subject to notice on account of typos, technical errors, changes in VAT and taxes, sold out items or force majeure.
Terms specifically for subscriptions
The monthly subscriptions are shipped the first Thursday og every month. 14-day subscriptions are shipped every second Thursday. You will be placed on the subscription list if your payment has been processed.
If payment is cancelled or denied we will contact you directly via email.
You can manage your email and shipping address and can also find invoices on My Account.
It is your responsibility as customer that all email, billing and shipping addresses are correct. It is also your responsibility to ensure all payments are made by the due date.
If you change credit card, it is your own responsibility to update your card details. This is done by cancelling your existing subscription and placing an order for a new subscription.
Subscriptions will continue until cancelled. You can cancel your subscription by logging into My Account or contacting us on firstname.lastname@example.org.
For international subscribers, the subscriptions are sent as letters by regular mail and delivery by the recipient country postal service. There is no option of tracking for international subscriptions. For Danish subscribers we are sending as parcels with tracking.
Terms specifically for courses
After buying a course you will receive an order confirmation via email. You don’t need to do anything else after that except attend the course. Our courses are strictly for amateurs and home enthusiasts. If you would like a course for professionals or an event for a company, please get in touch with us via email@example.com.
Purchases of tickets for courses and events are not refundable under Danish law ( § 17 stk. 2 jf. § 9 stk. 2 nr. 2a). We reserve the right to cancel a course or event in case of less than 3 participants.
Information on complaints
If you want to submit a complaint about a product og service bought from us, the complaint can be submitted to:
Center for Klageløsning i Konkurrence- og Forbrugerstyrelsen
Carl Jacobsens Vej 35, 2500 Valby
You can submit a complaint via www.forbrug.dk.
If you submit a complaint you must convey our mailaddress (firstname.lastname@example.org) to the center.